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Store Policies

West Wind World
435-632-7494

Last updated: December 07, 2010.

westwindworld.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting westwindworld.com, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does westwindworld.com Gather?

The information we learn from customers helps us personalize and continually improve your shopping experience at westwindworld.com. Here are the types of information we gather.

Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses westwindworld.com.

What About Cookies?

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and storage of items in your Shopping Cart between visits.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Website of its manufacturer. However, because cookies allow you to take advantage of some of westwindworld.com's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any westwindworld.com products and services that require you to Sign in.

Does westwindworld.com Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others.

You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party.
Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Protection of westwindworld.com and Others: We release account and other personal information when we believe release is appropriate to comply with the law; or protect the rights, property, or safety of westwindworld.com, our users, or others. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using a secure site certificate.
We reveal only the middle digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

What About Third-Party Advertisers and Links to Other Websites?

Our site includes third-party advertising and links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites.

These third-party websites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or "serve") the advertisements that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Notice. Please contact them directly for more information about their privacy practices.

Which Information Can I Access?

westwindworld.com gives you access to a broad range of information about your account and your interactions with westwindworld.com for the limited purpose of viewing and, in certain cases, updating that information.

What Choices Do I Have?

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of westwindworld.com features
You can add or update certain information on pages such as those listed in the section above. When you update information, we usually keep a copy of the prior version for our records.
If you do not want to receive e-mail or other mail from us, please adjust your account.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Website of its manufacturer. However, because cookies allow you to take advantage of some of westwindworld.com's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any westwindworld.com products and services that require you to Sign in.

Are Children Allowed to Use westwindworld.com?

westwindworld.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use westwindworld.com only with the involvement of a parent or guardian.

Conditions of Use, Notices, and Revisions

If you choose to visit westwindworld.com, your visit and any dispute over privacy is subject to this Notice and our conditions of use, including limitations on damages, arbitration of disputes, and application of the law. If you have any concern about privacy at westwindworld.com, please contact us with a thorough description, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the conditions of use will change also. You should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers. We share and respect your concerns and avoid however possible practices which compromise your privacy.

Examples of Information Collected

Information You Give Us

You provide most such information when you search, buy, post, participate in a petition, or communicate with customer service. For example, you provide information when you search for a product, place an order through westwindworld.com, provide information in your account, and you might have more than one if you have used more than one e-mail address when shopping with us), communicate with us by phone, e-mail, or otherwise, provide reviews, etc. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; content of reviews and e-mails to us; personal description and photographs; and financial information.

Automatic Information

Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and timezone setting, browser plug-in types and versions, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as the full Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time; cookie number; and products you viewed or searched for. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Website for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Information from Other Sources

Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties like search term and search result information from some searches conducted through the Web search features, search results and links, including paid listings (such as Sponsored Links); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information You Can Access

Examples of information you can access easily at westwindworld.com include up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password, communications preferences, and address book); payment settings (including credit card information and check balances); e-mail notification settings including newsletters); recommendations (including recent product view history and prior order history.

Please contact us with any recommendations or concerns to make westwindworld.com easier, more efficient, and more secure for you.

Refund Policy
REFUNDS: There is no charge for substitutions or adjustments which do not decrease the total amount of purchase. If your order is not confirmed by the carrier (USPS, UPS, or Fed Ex) received in 8 weeks, we will refund the full amount, unless you have agreed to wait longer or to a substitution.
NO REFUNDS for cancellations unless order is not delivered in time stated above!

NOTE: We cannot issue refunds for orders which are confirmed by the carrier as delivered to the address you provide. If you do not expect to be present personally at the usual time of delivery to receive mail, or if others have access to your mail or address, or if the standard method of delivery will not ensure in your expectation guaranteed delivery, you MUST request a SIGNATURE CONFIRMATION for an additional $2. Otherwise you are assuming whatever risk may be associated with unsecured delivery at your address, and agree that there will be NO refund or replacement for any order which is verified by the USPS as received by delivery confirmation service or by UPS or Fed Ex standards. This is due to the fact that customers ask us to track or resend orders, only to find that someone else at the address received it without telling them, or in extremely rare occasions, it disappeared. In other words, we are not responsible for what happens after it leaves USPS, UPS, or Fed Ex. We will only issue a refund or replacement if we are not able to confirm delivery.Allow us time to track the order and see if it has been accidentally sent back first, be patient, and double check your address BEFORE completing order. The good news is this rarely happens. Thanks!! Wa-do.

Shipping Policy
TIME: We are on Indian Time. Orders usually ship within 2-14 days, although as is standard for mail order, ALLOW 8 weeks for delivery. If you need an order by a certain date, please specify in the "comments" section of the form. We may run out of a size or color so you may have to wait for next printing. If you are flexible, we may offer you an option of having an alternate color or size shipped to speed delivery up. Orders with 2, or more than 5, T shirts are usually sent priority mail. This is how we are able to help you out with these lowest rates and fastest shipping when possible. International shipping costs will be added on and a payment request sent before shipping; usual time is 6-10 days.

METHOD: USPS First Class with delivery confirmation and tracking number unless requested otherwise by customer. We can send Fed Ex or UPS or overnight when possible (please call 435-632-7494 to request), but that will increase cost by a minimum of $10 depending on weight. NOTE: You are responsible for the security of your mail once it is delivered to the address provided by you, whether or not you are there when it is delivered. For a $2 fee which we will add to your total, you can request a personal "signature required" delivery in the "comments" section in your order; otherwise, you are agreeing to allow the USPS to deliver your order in the manner acceptable to their standards, and to report problems with delivery to them. USPS cannot track overseas.